Frequently Asked Questions

We repair your laptop in four easy steps!

Start Laptop Repair

You start
by clicking the
Start Repair
button or
Calling
888-569-9978

We rush you a
special Safe-Ship
laptop box
. You
pack your laptop,
apply the pre-paid
shipping label then
call for pickup.
We receive your
laptop and contact
you within 24 hours
with your FREE*
diagnosis and
upfront repair
quote.
We quickly repair
your laptop and ship
it back the same
day it's ready.

Why should I choose ExpressLaptopRepair.com to repair my laptop?
Express Laptop Repair is a specialist and a nationwide leader in the laptop repair industry combining the special knowledge, equipment, and a huge inventory of laptop parts to provide you with the best, most affordable, and fastest service possible. When you choose Express Laptop Repair to provide laptop repair services, you can rest assured the job will be done accurately, quickly, and at no risk to you. Plus we always offer free diagnostics*, flat price labor rates, and upfront part price quotes.

Why are the laptop repair services provided by ExpressLaptopRepair.com better than a local computer repair shop?
Unlike most local computer repair shops, ExpressLaptopRepair.com specializes and is a leader in the laptop repair industry. Performing laptop repairs is completely different than service on a desktop PC. Most regular PC repair shops are simply not qualified to provide laptop repair and lack the special knowledge, tools, and parts required to get the job done right. In fact, many unqualified repair shops who attempt laptop repair can actually damage your laptop worse than it already is.

Do you provide laptop repair on all brand laptops?
We are qualified to service all brands, makes, and models of Windows based laptop computers (not Apple notebooks). And since laptop repair is our specialty and we are a leader in the laptop repair industry, you can be sure your laptop will be repaired quickly, accurately, and will be backed by a comprehensive warranty (see below). And remember, if we can’t repair your laptop, you don’t pay!

How do I know my laptop will be safe during the shipping and laptop repair process?
To ensure against breakage during shipping, we use a specially designed Safe-Ship laptop shipping box with proven shipping protection. In addition, all shipments are fully insured against damage. Once your laptop is in our laptop repair facility, it is handled with the greatest care and stored in its protective box any time it is not being actively worked on.

How much will my laptop repair cost?
All our laptop repair services are based on upfront flat labor rates which range from $49.00 to $149.00 plus the cost of parts if required. Since the price varies on different parts from different model laptops, we’ll provide you with a FREE upfront laptop repair price quote within 24 hours after receiving your laptop.

How can I be sure my files, pictures, and other data will not be lost?
As part of our Data Safeguard Guarantee, we always offer you a full data backup to CD or DVD prior to any laptop repair services being performed. In most cases, even if your laptop is not powering on or functioning properly we can extract and backup your data. In some cases, however, the data will not be recoverable.

What kind of warranty do I get with my laptop repair?
All laptop repairs we perform include a full parts and labor warranty. Different parts however carry different warranty periods. Most new parts carry a one year warranty, whereas used parts usually carry a 14 to 90 day warranty. With each laptop repair quote we will provide detailed warranty information.

Click Here to Get Started

**Reflects time in shop and excludes time in transit. Depends on availability of parts. If required parts are not in stock, the turnaround time will start at the time the parts become available.
*Free diagnostic when customer agrees to complete required service at the price quoted. If customer declines quoted service a $29.95 service fee may apply.

Latest Customer Feedback:

Daniel W., Syracuse NY wrote:

"I have nothing but good things to say about this company. I have used them twice for repairs; once for a totally dead unit that was quickly, and inexpensively, repaired and returned to me... In both cases service was excellent, personal, and expedient. I'll admit I was hesitant to send off my laptops (company owned) but I am very glad I did."

Sam C., Los Angeles CA wrote:

"I had taken my laptop to a local computer repair that had been in business for many years. They were not able to diagnose the problem and suggested Id have to send it to the manufacturer. Thank goodness, I came across Express Laptop Repair. They diagnosed and called me very quickly. The cost was much lower than I was afraid it would be, so I am quite happy. Service was quick, economical, easy, and friendly."

Andrew N, Las Vegas NV wrote:

"They are excellent. However, I have to admit, my computer was rained on and blew out the mother board...They were very good at staying in contact with me through out the whole process. If I ever do anything stupid again, I will be contacting them!"

William S, Mandeville LA wrote:

"I sent a Toshiba laptop to ExpressLaptopRepair.com...The result was a satisfactory repair for a price that was hundreds of dollars less than I was quoted by other repair firms after each had examined this machine. Everything happened exactly as described on the web site (e-mail contact, shipping carton, repair, and return), for the advertised labor rate, for the agreed upon replacement part price, and ahead of schedule. The computer has given no problems since its return several weeks ago. Based upon my experience, I would recommend ExpressLaptopRepair.com to anyone."

We Accept: Visa, Master Card, American Express, Novus Discover

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